Conflict at Work: Types
Workplace conflict can be formal or informal. An informal conflict is a small clash between two individuals.
A formal conflict can be a lawsuit brought by an employee against a business in a tribunal.
Conflict situations will vary, but they tend to fall under two main categories.
- Conflict between people – Involving colleagues/employees with their managers
- Conflict between groups – Involving teams, departments or larger groups of employees.
Conflicts can be categorised as:
- Two employees are not getting along
- An individual who has a complaint against another employee
- Rivalry among teams or departments
- A lack of cooperation and trust between employees’ groups and the management.
You will have to be a leader to restore harmony and resolve conflict.
Conflict causes
There are many reasons for conflict at work. Examples include:
- Poor management
- Unfair treatment
- Uncertain job roles
- Inadequate training
- Poor communication
- Poor working conditions
- Lack of equality
- Bullying or harassment
- Personality clashes are a common occurrence between people
- Unresolved issues from the past
- Increased workload
- Differing values
- Needs and expectations of employees
Resolution of conflict
A quiet conversation between two people can often resolve a problem.
Sometimes you will need to adhere to the internal policies of your organisation. If an employee files a formal grievance against his/her manager, the procedure for filing a complaint will be determined by their organisation.
The organisation could take disciplinary measures if it is discovered that someone has harassed another employee.
Mediation
A mediator is a person who helps people find solutions to conflicts. Mediation can be an effective way of resolving disputes between people. For Workplace mediation, contact https://risehr.co.uk/services/workplace-mediation
It is possible to train your staff as mediators or hire a professional mediator.
Useful skills
To resolve conflict in the workplace, you need many skills.
- Active listening
- Communication
- Problem solving
- Decision making
- Negotiation is sometimes necessary.
- Knowledge of Employment Law